Collect log files (ACC)

If problems occur during operation, you can use log files to find and resolve errors. You can download zipped log files related to each runnable or you can download all available log files.

Procedure

  1. Start ARIS Cloud Controller.
  2. To collect log files, for example related to the abs_l runnable, enter:

    collect log files for abs_l

    To collect all log files, enter:

    collect log files

    or

    collect logfiles

    You can use additional parameters. To get information about the usage of ACC commands, enter help or help <command>.

All log files are stored as a ZIP archive.

If you cannot solve the problems and have a maintenance agreement, please send an error description and the ZIP archives containing collected log files as well as the entire contents of the log and config directories to the ARIS Global Support via Empower.