If you have any questions on specific installations that you cannot perform yourself, contact your local Software AG sales organization. To get detailed information and support, use our Web sites.
If you have a valid support contract, you can contact Global Support ARIS at: +800 ARISHELP. If this number is not supported by your telephone provider, please refer to our Global Support Contact Directory.
For issues regarding the product documentation, you can also send an e-mail to documentation@softwareag.com.
ARIS Community
Find information, expert articles, issue resolution, videos, and communication with other ARIS users. If you do not yet have an account, register at ARIS Community.
Product Documentation
You can find product documentation also on our documentation Web site.
In addition, you can also access the cloud product documentation. Navigate to the desired product and then, depending on your solution, go to Developer Center, User Center or Documentation.
Product Training
You can find helpful product training material on our Learning Portal.
Tech Community
You can collaborate with Software AG experts on our Tech Community Web site. From here you can, for example:
Browse through our vast knowledge base.
Ask questions and find answers in our discussion forums.
Get the latest Software AG news and announcements.
Explore our communities.
Go to our public GitHub and Docker repositories and discover additional Software AG resources.
Product Support
Support for Software AG products is provided to licensed customers via our Empower Portal. Many services on this portal require that you have an account. If you do not yet have one, you can request it. Once you have an account, you can, for example:
Download products, updates and fixes.
Add product feature requests.
Search the Knowledge Center for technical information and tips.
Subscribe to early warnings and critical alerts.
Open and update support incidents.