Customer touchpoint map

Source object type

Relationship type (active)

Relationship type (passive)

Target object type

Possible number of connections

Customer touchpoint (467) (OT_CUSTOMER_TOUCHPOINT)

is related to

is related to (835) (CT_IS_RELATED_TO)

Application system type (6) (OT_APPL_SYS_TYPE)

Unique

Customer touchpoint (467) (OT_CUSTOMER_TOUCHPOINT)

is related to

is related to (835) (CT_IS_RELATED_TO)

Capability (293) (OT_IS_FUNC)

Unique

Customer touchpoint (467) (OT_CUSTOMER_TOUCHPOINT)

is related to

is related to (835) (CT_IS_RELATED_TO)

Cluster/Data model (14) (OT_CLST)

Unique

Customer touchpoint (467) (OT_CUSTOMER_TOUCHPOINT)

is related to

is related to (835) (CT_IS_RELATED_TO)

Customer segment (477) (OT_CUSTOMER_SEGMENT)

Unique

Customer touchpoint (467) (OT_CUSTOMER_TOUCHPOINT)

is related to

is related to (835) (CT_IS_RELATED_TO)

Distribution channel (269) (OT_SALES_CHAN)

Unique

Customer touchpoint (467) (OT_CUSTOMER_TOUCHPOINT)

is related to

is related to (835) (CT_IS_RELATED_TO)

Emotion (484) (OT_EMOTION)

Unique

Customer touchpoint (467) (OT_CUSTOMER_TOUCHPOINT)

is related to

is related to (835) (CT_IS_RELATED_TO)

Group (128) (OT_GRP)

Unique

Customer touchpoint (467) (OT_CUSTOMER_TOUCHPOINT)

is related to

is related to (835) (CT_IS_RELATED_TO)

Information carrier (27) (OT_INFO_CARR)

Unique

Customer touchpoint (467) (OT_CUSTOMER_TOUCHPOINT)

is related to

is related to (835) (CT_IS_RELATED_TO)

KPI instance (244) (OT_KPI)

Unique

Customer touchpoint (467) (OT_CUSTOMER_TOUCHPOINT)

is related to

is related to (835) (CT_IS_RELATED_TO)

Organizational unit (43) (OT_ORG_UNIT)

Unique

Customer touchpoint (467) (OT_CUSTOMER_TOUCHPOINT)

is related to

is related to (835) (CT_IS_RELATED_TO)

Organizational unit type (44) (OT_ORG_UNIT_TYPE)

Unique

Customer touchpoint (467) (OT_CUSTOMER_TOUCHPOINT)

is related to

is related to (835) (CT_IS_RELATED_TO)

Person (46) (OT_PERS)

Unique

Customer touchpoint (467) (OT_CUSTOMER_TOUCHPOINT)

is related to

is related to (835) (CT_IS_RELATED_TO)

Position (45) (OT_POS)

Unique

Customer touchpoint (467) (OT_CUSTOMER_TOUCHPOINT)

is related to

is related to (835) (CT_IS_RELATED_TO)

Requirement (387) (OT_REQUIREMENT)

Unique

Customer touchpoint (467) (OT_CUSTOMER_TOUCHPOINT)

is related to

is related to (835) (CT_IS_RELATED_TO)

Risk (159) (OT_RISK)

Unique

Customer touchpoint (467) (OT_CUSTOMER_TOUCHPOINT)

is related to

is related to (835) (CT_IS_RELATED_TO)

Role (78) (OT_PERS_TYPE)

Unique

Customer touchpoint (467) (OT_CUSTOMER_TOUCHPOINT)

is related to

is related to (835) (CT_IS_RELATED_TO)

Service type (294) (OT_FUNC_CLUSTER)

Unique

Customer touchpoint (467) (OT_CUSTOMER_TOUCHPOINT)

is related to

is related to (835) (CT_IS_RELATED_TO)

Task (137) (OT_FUNC_INST)

Unique

Customer touchpoint (467) (OT_CUSTOMER_TOUCHPOINT)

is related to

is related to (835) (CT_IS_RELATED_TO)

Technical term (58) (OT_TECH_TRM)

Unique