ARIS Logging

Setup activities are logged in the files %temp%\ARIS_install_log and %temp%\aris_install_full.log.

Activities considering the download or the start process of ARIS clients are recorded. Under %UserProfile%\ARIS<version>\log and %temp% you will find files, such as ARISLauncher_<timestamp>.log or StartARISFailed_<timestamp>.log.

All activities of runnables are recorded in the log directories of the server installation directory.

The log files are located in the directory <path to installation directory>\, such as:

If problems occur during operation, you can use log files to find and resolve errors.

You can collect ARIS log files in different ways:

If you cannot solve the problems and have a maintenance agreement, please send an error description and the ZIP archives containing collected log files as well as the entire contents of the log and config directories to the ARIS Global Support via Empower.