Add missing permissions to the superuser, if impersonation failed. This can occur, if tenants were added by ARIS Cloud Controller (ACC) but functional privileges are missing.
Procedure
Click Tenants. The status of the tenants is displayed. If the Impersonation failed status is shown, the tenant is not accessible for users.
At the end of the row for the tenant, click More > Allow access. The Allow access dialog opens.
Enter the user credentials of a user with sufficient privileges, for example, system.
Click OK.
The missing privileges are applied to the superuser. Impersonation should work and
the Active state is shown. If the change is not displayed, click
Refresh.