Update installation

The update installation setup is available for ARIS 10 servers that have been installed by a setup program. So each ARIS server is installed on one machine (single-node installation).

From ARIS 10.0.13.0 on ARIS Publisher and IT Inventory are no longer delivered. This means that you can no longer install or update ARIS Publisher Server. You can still use your current ARIS Publisher installation, but since this component is no longer supported, no more features will be developed. We strongly recommend using the published content instead of ARIS Publisher in the future.

Locally installed ARIS clients can be updated as described in the ARIS Client Installation Guide.

The update setup also updates ARIS Risk and Compliance installations with customizing. If the customizing contains unsupported changes or additional files, the warning Update/patch setup not supported and a list containing the affected files are output in the log file. To ensure that all customized files are available, the customizing must be enhanced again. For detailed information, refer to ARCM – Installation Guide > Installation of a customer-specific version (Customizing). The ARIS Risk and Compliance server update procedure is described in the ARIS Risk and Compliance Installation Guide.

On Linux systems you must first update ARIS Cloud Controller (ACC) and ARIS Agent. Then perform an update setup.

The default tenant will be updated and migrated automatically. All other tenant's system databases must be updated manually, All other tenant's system databases must be updated manually to get the most current script and method update.

To update customized installations, for example, multi-node systems, when an ARIS installations spans across several computers, please contact your local Software AG sales organization.

When you update or uninstall ARIS by an ARIS setup, the current installation will automatically be backed up. This process takes additional time and requires additional disk space while the setup is running. Make sure that the size of the free disk space is at least 15 GB larger than the folder size of the working directories <ARIS installation path>\server\bin\work (Windows®) or /home/ARIS10/cloudagent/work (Linux). The update will fail if there is insufficient free disk space. If the update process fails, all ARIS components will be rolled back automatically.

If you use an external database management system backup these systems before running an update setup. In case of a failed update you will be able to restore the external database systems, too.

Before updating backup all tenant's data (see: ARIS Cloud Controller Command-Line Tool.pdf) and read the ARIS Release Notes.pdf for last-minute information which couldn't be included in this document anymore. Documents can also be installed locally (see ARIS Client Installation Guide). You can open or download documents from the Documentation Web site. Documents are also contained in the ARIS installation package (see Documents > English folder structure) that is available in the ARIS Download Center.

Prerequisites