You can analyze the results returned from your PPM request. As soon as the results are available in MashZone NextGen, you can display the results in a separate dialog. The result contains possible root causes that affect the symptom.
Prerequisites
You have started a root cause analysis.
Procedure
The dialog shows information on the query at the top: The used symptom for the root cause analysis (for example, Process costs [EUR] is between 2.500 and 3.680) and the total instances with the percentage of instances leading to the symptom. The total instances are all instances which were analyzed, including all instances of the process type configured in the context filtered by the other filters available in the dashboard which were not chosen for analysis.
Additionally, the points are displayed in the bar for each root cause. The points indicate the strength of the promoting or inhibiting association of the root cause with the symptom. It does not necessarily correspond to the percentage of symptomatic processes. The points are displayed logarithmically inside the bar.
If you move the mouse pointer over the score bar, a tooltip is displayed.
The preset filters are applied as filters to the dashboard and all dashboard filters are transferred to the filter panel.
Transferring the dashboard filter to the filter panel only works for filters that are not of type Date, and filters that are not based on time ranges with exclusive end. That is because the filter panel does not support time dimensions and distribution charts. (For distribution diagrams in MashZone NextGen, an exclusive time range can be selected. For details on using distribution charts, please refer to the MashZone NextGen online help.) These settings are not applied automatically and must be changed manually. A warning is shown and a dialog with additional information can be opened.
Example