You can use the Root Cause Miner widget to do a root cause analysis.
Technically, a root cause is a dimension value that affects a symptom observed in the dashboard. The root causes are divided into two categories: Root causes that have a promoting effect and root causes that have an inhibiting effect on the observed symptom.
Prerequisites
Procedure
Only basic settings are available for the Root Cause Miner widget. The Assign data and
Filter options are not available. To enable the
Translate option, you must add a further language to the dashboard. For details on how to add a language, see the MashZone NextGen online help.
The opened dialog shows all Process Mining context related filters that are set in the dashboard, either in dashboard widgets or in the filter panel.
You must have specified at least one filter in your analysis, otherwise the filter list is empty.
Click Show options and enter a threshold value in the Ignore results that occur in fewer instances than input box. Root causes found in fewer than the set threshold are ignored in the analysis.
The Start option is only available if a filter is selected and the entered threshold value is in the correct format.
After you started the root cause analysis, the widget sends an analysis request to PPM. You can cancel the running request by clicking Abort.
After the request has finished, the Result option is enabled.
Click Result to view the result and perform further analyses.
Example