Customize HTML templates for e-mail notifications

You can customize the HTML templates for notifications that are automatically sent, for example, for reminder, escalation, or substitution e-mails. You can customize the HTML template in different languages. The templates consist of an HTML and a non-HTML section for these two possible modes. Due to security reasons, JavaScript is not allowed.

If you want to use the HTML templates and after customization, you must be redeploy each process to use the new HTML templates. For already deployed process, e-mails will work the same as before.

Variables may be used to personalize the content of a notification. Variables can be used in both notification subject and body.

Prerequisite

Procedure

  1. Click Application launcher Application launcher > Administration Administration. The Administration opens with the Configuration Configuration view.

  2. Click Process Governance.

  3. Click Notifications.

  4. For the relevant e-mail type, click Edit Edit. You can customize the HTML e-mail templates in the template editor. If you click Preview, the customized e-mail is sent to your e-mail address. You find further information about the variables you can use for this specific e-mail type if you click Help.

  5. Click Save template.

You have customized the HTML e-mail template for notifications.

Each automated process must be re-deployed if you change a template for the e-mail notifications.