Edit issue (issue owner)

Once you have been assigned to an issue as the issue owner, it is displayed in your My GRC tasks My GRC tasks list and you are notified by e-mail. For detailed information, such as workflow, example scenario, roles, refer to Issue Management in ARIS Risk and Compliance online help.

Prerequisite

Procedure

  1. Click Application launcher Application launcher > Quick access > My tasks My tasks.

  2. Click the name of the relevant issue.

  3. Edit the required fields. Before saving, check that the mandatory fields (Mandatory fields) have been edited.

    1. For example, state the issue category or describe an immediate measure.

    2. Assign documents with further information, if necessary.

  4. Save your entries and select the status.

    1. The status is automatically set to Under investigation. If you want to continue later, keep this status.

    2. If you described the solution for the issue, but another user is needed to implement the solution, select the To be implemented status and hand over the issue to another issue owner. You can no longer edit the issue. The new owner of the issue will be notified by e-mail, and the issue will be displayed in the My GRC tasks My GRC tasks of this user. In this case, the new issue owner performs the following task, otherwise you do it.

    3. To complete the issue editing, perform the described tasks to solve the problem. Then, depending on the result, select the status. You must provide a reason for the status Not possible.

    4. If you changed the status, save your entries again (Save).

Your entries are saved. If you saved the status Completed, Rejected, or Not possible, you can no longer edit the issue. The issue is then displayed to the issue reviewer in My GRC tasks My GRC tasks. The users responsible are notified automatically by e-mail.