Model type |
Object type |
Customer touchpoint map |
Application system type |
Customer touchpoint map |
Capability |
Customer touchpoint map |
Cluster/Data model |
Customer touchpoint map |
Customer segment |
Customer touchpoint map |
Customer touchpoint |
Customer touchpoint map |
Distribution channel |
Customer touchpoint map |
Emotion |
Customer touchpoint map |
Group |
Customer touchpoint map |
Information carrier |
Customer touchpoint map |
KPI instance |
Customer touchpoint map |
Organizational unit |
Customer touchpoint map |
Organizational unit type |
Customer touchpoint map |
Person |
Customer touchpoint map |
Position |
Customer touchpoint map |
Requirement |
Customer touchpoint map |
Risk |
Customer touchpoint map |
Role |
Customer touchpoint map |
Service type |
Customer touchpoint map |
System organizational unit |
Customer touchpoint map |
System organizational unit type |
Customer touchpoint map |
Task |
Customer touchpoint map |
Technical term |