Business driver distribution and social media conversation rate

Customer experience dashboard evaluating business units and channels. You can use the functionality of the chart to focus on specific information.

Availability

This dashboard is shown on the Dashboards fact sheet of the Customer journey landscape model type.

Charts

Displays the distribution of business drivers, such as Cost and IT/Technology change, across customer journeys.

Displays the conversation rate for each medium and the aggregated conversation rate for a specific time period.

Example

Business driver & social media dashboard