Use
This report answers the following questions:
Which customer journey is the most critical?
Which customer lifecycle stage is the most critical?
The report provides various parameters allowing customizing without changing the report code.
Output
Generates the CXM_CRITICAL_JOURNEYS.XML file. The Which customer journey/customer lifecycle stage is the most critical? document is stored in this subfolder: ARIS document storage/Dashboarding/<database name; default=United Motor Group>/CXM.
The report result is used as input for the Customer Experience (CXM) dashboards.
Context
Database