Problem
A certificate is available but the ARIS client cannot be started using TLS certification.
This may happen due to an ARIS client using Java trust store having trouble verifying the certificate chain.
Solution
An additional certificate must be made available for the load balancer.
Download the zip file of the certificate from a certificate authority (CA), for example, GlobalSign.
Start
.ARIS Cloud Controller can be used in multiple modes.
To start ACC under a Windows operating system click Start > All Programs > ARIS > Administration > Start ARIS Cloud Controller. If you have changed agent user credentials you must enter the user name and/or the password.
To start ACC under a Linux operating system, execute the acc10.sh shell script instead. To do so, enter: su -c acc10.sh aris10.
Stop the loadbalancer runnable.
Enhance the certificate using this command:
enhance <runnable of the load balancer component> with sslCertificate local file "<path to the downloaded zip file>", for example:
enhance loadbalancer_m with sslCertificate local file "c:\\temp\\lbcert.zip".
Notice the double backslashes. Alternatively, use single forward slashes, for example, "c:/temp/lbcert.zip".
Start the loadbalancer runnable again.
The TLS certificate is available.