Download log files (ACC interface)

If problems occur during operation, you can use log files to find and resolve errors. You can download zipped log files related to each runnable or you can download all available log files.

Prerequisite

The required nodes were added.

Procedure

  1. Open the ACC interface.

    1. Open your browser and enter the URL: http(s)://<server name>:<port>/acc/ui

      for example: https://aris10srv.eur.co.umg:1080/acc/ui

      The login dialog of the infrastructure tenant opens. In a standard installation, the master tenant is the infrastructure tenant by default.

      If you are already logged in, you must log out and confirm the warning.

    2. Select the interface language.

    3. Enter the credentials of the system user or the superuser.

    4. Click Log in.

  2. Move the slider to Nodes. All runnables of each node are listed.

  3. If you want to collect all log files of a node, clickMore More > Download Download log files.

  4. If you want to collect log files of a specific runnable, move the mouse pointer to the related row and click Download Download log files.

A ZIP archive created to be opened or saved.

If you cannot solve the problems and have a maintenance agreement, please send an error description and the ZIP archives containing collected log files as well as the entire contents of the log and config directories to the ARIS Global Support via Empower.