Report: CXM - Responsibility (Ownership)

Use

This report provides the answer to the following question: Who is responsible for the customer touchpoints (Ownership)?

The report provides various parameters allowing customizing without changing the report code.

Output

Generates the CMX_RESPONSIBLE_OWNER.XML file. The Who is responsible for the customer touchpoints (Ownership)? document is stored in this subfolder: ARIS document storage/Dashboarding/<database name; default=United Motor Group>/CXM.

The report result is used as input for the CXM - Responsible owner data feed. This data feed is related to the Responsibilities CXM dashboard.

Context

Database