Report: CXM – Analyze customer journeys (TOP 7)

This report answers the following questions:

The report provides various parameters allowing customizing without changing the report code.

Output

Generates the CXM_ANALYZE_CUSTOMER_JOURNEYS.XML document stored in ARIS document storage. The Analyze customer journeys (TOP 7) document is stored in this subfolder: ARIS document storage/Dashboarding/<database name; default=United Motor Group>/EA.

The report result is used as input for the CXM - Analyze customer journeys data feed. This data feed is related to the Customer experience CXM dashboard.

Context

Database