You can analyze the results returned from your PPM request. As soon as the results are available in MashZone NextGen, you can display the results in a separate dialog. The result contains possible root causes that affect the symptom.
Prerequisites
You have started a root cause analysis.
Procedure
Click Result on the Root Cause Miner widget. The result dialog opens.
The dialog shows information on the query at the top: The used symptom for the root cause analysis (for example, Process costs [EUR] is between 2.500 and 3.680) and the total instances with the percentage of instances leading to the symptom. The total instances are all instances which were analyzed, including all instances of the process type configured in the context filtered by the other filters available in the dashboard which were not chosen for analysis.
Additionally, the points are displayed in the bar for each root cause. The points indicate the strength of the promoting or inhibiting association of the root cause with the symptom. It does not necessarily correspond to the percentage of symptomatic processes. The points are displayed logarithmically inside the bar.
If you move the mouse pointer over the score bar, a tooltip is displayed.
Select Root causes promoting the symptom in the drop-down menu to display only the root causes that promote the symptom.
Select Root causes inhibiting the symptom in the drop-down menu to display only the root causes that inhibit the symptom.
For further analysis in the dashboard, you can select one root cause in the result list and apply it as a filter to the dashboard. Select a root cause and click Apply.
Your settings are applied and the selected root cause is transferred as filter to the filter panel.
You can extend your analysis, for example, by adding new filters or performing a new result analysis. When you start a new result analysis, all the settings you made are reset to the settings stored in the internal bookmark set after the symptom analysis.
Example