Customer experience

Dashboard providing an overview of how customers experience their interaction with the company during a so-called customer journey. This dashboard includes various charts that illustrate the customer experience from different angles.

Availability

This dashboard is shown on the Dashboards fact sheet of the Customer journey landscape model type.

Charts

Number of affected internal processes

Percentage of critical customer touchpoints

Overall customer experience

Customer journeys leading to a good experience

Customer journeys leading to a bad experience

Example

Customer experience dashboard

See also

What functionality can charts have?