Manage requests

Enables system managers and substitutes to submit requests for new IT systems or components. Only IT architects can request and process new IT projects.

Prerequisite

You are the system manager of an IT system or an IT architect.

Procedure

  1. Click the Home module, or in the IT Inventory > Manage requests module click the Request IT system, Request IT component, or Request IT project link.
  2. Enter the relevant name in the dialog and click Save. The request is created and displayed for editing. The name is entered automatically.
  3. Click Edit Linked Icon Template_bp_it_inventory in the remaining empty fields and enter the missing information. Please fill out all of the mandatory fields. In edit mode, you can simultaneously edit all fields.
  4. Click Submit.

Your request is sent to the IT manager. He then arranges for your request to be processed as necessary. You can keep track of the status of your requests in the IT Inventory > Manage requests module. To do so, refresh (Refresh) the view from time to time.

The deletion of IT systems, IT components, and IT projects can be requested in the displayed system fact sheet by clicking the Request deletion (Linked Icon Template_bp_it_inventory) icon. Items that deletion was requested for are specifically marked.