Available queries
All processes with their associated customer journeys are output.
Start object: Function
A table is output showing a complete overview of the customer journey (for data management).
Start object: Customer journey
All customer touchpoints are output along with their associated risks and strategic initiatives.
Start object: Customer journey
All bad customer touchpoints are output along with their associated risks and strategic initiatives.
Start object: Customer journey
The customer touchpoints belonging to a channel are output.
Start object: Distribution channel
The customer touchpoints belonging to a risk are output.
Start object: Risk
All customer touchpoints for which the selected organizational unit is responsible are output.
Start object: Organizational unit