Restore a tenant

You can restore tenant data or copy the content of this tenant to a different ARIS server. You need to have access to the relevant back-up zip file containing the data of a tenant:

Warning

No user can work on this tenant during the restore process. All current data of a running tenant will be deleted and replaced by the data of the backup file. Data related to ARIS Administration will not be deleted but merged. The tenant name and current user data will be untouched. If users were deleted after the tenant has been backed up, these users will be available again. Make sure to delete those users.

Process Governance backup archives greater than 2 GB might lead to insufficient TEMP space issue when restoring them into ARIS with Oracle back end. For such large backups, extend the temp tablespace size before restoring operation executed.

To avoid data inconsistencies and possible data loss, you must not perform any of the following activities in parallel, neither manually nor scheduled:

- Deleting any Process Governance process instance, process version, or process

- Archiving Process Governance process instances

- Backup/restore tenant (containing Process Governance or ARIS document storage data)

Prerequisites

Procedure

  1. Start ARIS Cloud Controller (ACC).
  2. To restore the tenant, enter:

    restore tenant <tenant name> from <pathToBackUpFile> username=<user name of a user holding the required privileges> password=<this user's password>

    such as:

    restore tenant default from "f:\\backupDefault.acb" username=y1234 password=managery1234.

    Notice the double backslashes. Alternatively, use a single forward slash.

    The tenant will be restored.

  3. Make sure to change the standard user's passwords again.

The tenant is restored. You can also create tenants using the ARIS Administration's command line tools or Tenant Management tool.

If you have restored a tenant from an ARIS 10 SR5 backup file or earlier containing ARIS document storage data, you must adjust the timestamps manually (see y-admintool.bat command-line tool).