This use case shows you how to introduce a Balanced Scorecard and use it to plan and monitor your corporate strategy. It is represented graphically in the BSC procedure model.
Scenario
Perfect Bank wants to implement e-business to extend its consumer banking at the national level. It intends to support the planning and monitoring of this objective using a Balanced Scorecard. In a joint BSC workshop, the bank's board of management and the management team work together to define strategies, perspectives, objectives, cause-and-effect dependencies, KPIs and KPI sources, strategic initiatives and processes, KPI weighting, initiatives and processes, and organizational allocation.
The management has instructed you to represent the results of the workshop in ARIS Architect. You also have to evaluate the Balanced Scorecard and provide management with data on the achievement of objectives in a form that can be used as the basis for decision making.
Procedure
In the Explorer tab, create the Perfect Bank database.
Open the database with the Balanced Scorecard method filter.
Rename the main group to Balanced Scorecard system.
Create the following subgroups in the Balanced Scorecard system group:
01 Strategies
02 Perspectives
03 Organization
04 Processes
05 Other object definitions
BSC - Perfect Bank
Create the following subgroups in the BSC - Perfect Bank group:
01 Objectives/Success factors
02 KPIs
03 Initiatives
04 Allocation diagrams
BSC - Consumer banking
Create the following subgroups in the BSC - Consumer banking group:
01 Objectives/Success factors
02 KPIs
03 Initiatives
04 Allocation diagrams
Create an organizational chart called Perfect Bank organization and save it in the 03 Organization group.
In the Balanced Scorecard system group, create a model shortcut for the organizational chart (Explorer tab).
Rename the model shortcut to BSC - Perfect Bank organization.
Create the strategy object Expand consumer banking via e-business (Strategy object type) in the 01 Strategies group.
Create the following perspective objects (Perspective object type) in the 02 Perspectives group:
01 Finances
02 Customers
03 Processes
04 Employees
05 Partners & innovation
Create the BSC cause-and-effect diagram BSC - Perfect Bank in the BSC - Perfect Bank group.
Specify the relevant attributes. Use the existing strategy and perspective objects as occurrence copies.
As an assignment of the objective Efficient marketing and sales processes, generate the KPI allocation diagram named Marketing and sales processes in the 04 Allocation diagrams group.
For the is measured by connection, specify the Weighting attribute of the Balanced Scorecard attribute type group.
For the Implement relevant marketing and sales processes, Optimize e-processes, Process online sales and Process marketing objects, specify the Start date and End date attributes.
For connections of the supports type (from tasks to the Efficient marketing and sales processes object), specify the Strength of influence attribute of the Balanced Scorecard attribute type group.
As an assignment of the Process online sales function, create a descriptive model, for example, an E-Business scenario diagram in the 04 Processes group.
For objects of the Task type, specify the Avg. total costs attribute of the Balanced Scorecard attribute type group.
Assign the following KPI allocation diagrams to the objectives of the BSC cause-and-effect diagram BSC - Perfect Bank:
Move the following objects of the 04 Allocation diagrams group:
Objects of the KPI instance type into the 02 KPIs group.
Objects of the Task type into the 03 Initiatives group.
Objects of the Application system type and Information carrier types into the 05 Other object definitions group.
Create the BSC cause-and-effect diagram BSC - consumer banking in the BSC - consumer banking group. However, do not use any occurrence copies of the existing objects of the Objective type but create definition copies instead, which gives them independent object definitions.
Move the objects of the Objective type from the BSC - consumer banking group to the 01 Objectives > Success factors group.
Objects of the KPI instance type into the 02 KPIs group.
Assign KPI allocation diagrams to all objectives in the BSC cause-and-effect diagram BSC - consumer banking. Proceed as for defining the corporate scorecard. However, do not use any occurrence copies of existing objects of the KPI instance or Task type; create definition copies instead, which gives them independent object definitions.
Run the BSC management view report for the BSC cause-and-effect diagram BSC - Perfect Bank. Once you have specified the output settings and click Next, the BSC management view dialog is displayed.
Enable the Output strategic objectives and success factors with initiatives/functions check box and click OK. The report output is created.
Run the Export BSC KPIs report for the BSC cause-and-effect diagram BSC - Perfect Bank.
Specify BSC - KPIs for Perfect Bank as name in the output settings.
Enter Q4 as export ID.
Enter the KPI attributes of the corporate scorecard in the Excel file.
Run the Import BSC KPIs report to transfer the entered data to the Perfect Bank database.
Run the Perform BSC planned-actual comparison report for the BSC cause-and-effect diagram BSC - Perfect Bank.
Select the Calculate and mark achievement of objectives option and enable the Represent degree of goal accomplishment in color at objectives and KPIs check box.
Run the BSC management view report for the BSC cause-and-effect diagram BSC - Perfect Bank. Once you have specified the output settings and click Next, the BSC management view dialog is displayed.
Enable the Strategic objectives and success factors with KPIs option button. The report output is created.
Make the models and management view of your Balanced Scorecard available on your intranet, for example, publishing a database.
You have evaluated the Balanced Scorecard and provided the management with data on the achievement of objectives.