Find out which ARIS version you are using. If you logged a support call, the exact version number, the Java Runtime Environment (JRE) used, and logged performance issues will help to solve your problem.
Procedure
Click ARIS > About. Here you find the name and detailed information of your installed ARIS product.
Click Module information to lists the JAR files in use.
Click Save if a Global Support ARIS member requested this information. The arisinfo.txt file is stored in your user directory (...<user name>\ARIS10\<tenant name>-<ARIS server name>).
Enable the Log performance issues check box to switch on extended logging if required. This extended logging may help the support team to solve possible performance issues. The time needed for server calls is logged. The ARIS_<server name>_<tenant name>_<date>_<##-##-##>.log file is stored in your user directory (...<user name>\ARIS10\log).
Make sure to disable this control after your problem is fixed. This reduces the logging to an optimum level. Otherwise, the extended logging might influence performance.
Program information is provided.
If Global Support ARIS requested this information, send the corresponding files.