Report: CXM - Critical journeys

Use

This report answers the following questions:

The report provides various parameters allowing customizing without changing the report code.

Output

Generates the CXM_CRITICAL_JOURNEYS.XML file. The Which customer journey/customer lifecycle stage is the most critical? document is stored in this subfolder: ARIS document storage/Dashboarding/<database name; default=United Motor Group>/CXM.

The report result is used as input for the Customer Experience (CXM) dashboards.

Context

Database