Collect log files (ACC)

If problems occur during operation, you can use log files to find and resolve errors. You can download zipped log files related to each runnable or you can download all available log files.

Procedure

  1. Start ARIS Cloud Controller.

    ACC is a command-line tool for administrating and configuring an ARIS installation. ACC communicates with the ARIS agents on all nodes. You can use it in multiple modes (see Technical Help ARIS Cloud Controller Command-Line Tool). You can open or download documents and the Technical Help from the Documentation Web site. Documentation is also contained in the ARIS installation package that is available in the ARIS Download Center.

    ARIS Cloud Controller can be used in multiple modes.

    To start ACC under a Windows operating system click Start > All Programs > ARIS > Administration > Start ARIS Cloud Controller. If you have changed agent user credentials you must enter the user name and/or the password.

    To start ACC under a Linux operating system, execute the acc10.sh shell script instead. To do so, enter: su -c acc10.sh aris10.

    To start ACC under a Windows operating system click Start > All Programs > ARIS > Administration > Start ARIS Cloud Controller. If you have changed agent user credentials you must enter the user name and/or the password.

    To start ACC under a Linux operating system, execute the acc10.sh shell script instead. To do so, enter: su -c acc10.sh aris10.

    To get information about the usage of ACC commands, enter help or help <command>.

  2. To collect log files, for example related to the abs_l runnable, enter:

    collect log files for abs_l

    To collect all log files, enter:

    collect log files

    or

    collect logfiles

    You can use additional parameters. To get information about the usage of ACC commands, enter help or help <command>.

All log files are stored as a ZIP archive.

If you cannot solve the problems and have a maintenance agreement, please send an error description and the ZIP archives containing collected log files as well as the entire contents of the log and config directories to the ARIS Global Support via Empower.