Report: CXM - Responsibility (Channel)

Use

This report provides the answers to the question: Who is responsible for the customer touchpoints (Channel)?

The report provides various parameters allowing customizing without changing the report code.

Output

Generates the CMX_RESPONSIBLE_CHANNEL.XML file. The Who is responsible for the customer touchpoints (Channel)? document is stored in this subfolder: ARIS document storage/Dashboarding/<database name; default=United Motor Group>/CXM.

The report result is used as input for the CXM - Responsible channel data feed. This data feed is related to the Responsibilities CXM dashboard.

Context

Database