Which roles exist in change management?

Change management features the following roles. Depending on the company, the names of the roles can vary and additional roles may be involved.

Model user

Person using ARIS to obtain information on performing a task, for example. The person notes weak points in the process and/or improvement potential, which are saved in the ARIS database. Model users are normally persons responsible who want to obtain information on the various workflows for entering insured persons, or employees trying to obtain information on quality guidelines using the QM database.

They use the process description as an information source for their required processing steps. Within the scope of change management, they agree on improvement proposals with the process manager and enter them in the database.

Process manager

Person guaranteeing that a process runs. The model user consults the process manager if weak points or improvement potential was identified pertaining to the processes. The process manager agrees on improvement proposals with the model user and ensures process execution. Therefore, the process manager is responsible for real processes to be properly represented in models and for the processes described in the model to be really implemented.

Improvement manager

Person with the Change management function privilege. The improvement manager collects improvement proposals, defines measures for process improvement, assigns responsibilities, dates, and priorities, and monitors adherence to dates and implementation of measures defined.

Modeler

Person adapting the models in the ARIS database based on defined measures. In line with the changes, the modeler changes the status of the improvement measures defined by the improvement manager.

See also

What privileges are required for change management?

Use case: Continuously improve processes