Use case: Continuously improve processes

The use case is an example of the business flow in credit processing. The change management activities described in the following correspond to those described in the procedure model. The starting point is the existing credit process that is to be changed due to the improvement potential identified in the use case.

The specified processes and databases are fictional and are only intended to illustrate a change management process and the change management functionality in ARIS.

Scenario

After a credit application was received, the person responsible as a model user refers to the QM database to obtain information about processing steps and approval paths. The person responsible notifies the process manager about possible process improvements. The process manager arranges for the process change to be implemented by involving the improvement manager who, in turn, ensures process adaptation by the modeler. Now, the process manager can publish the changed process.

Use case

1. Run a process

2. Monitor process

3. Reassess the process

4. Initiate process change

5. Evaluate process change

6. Adapt model

7. Publish changed process

See also

Procedure model

Credit process (original)

Credit process (improved)