The actual execution of a service type (symbol: Business service) is software-assisted. You can cancel a service request while the request is being edited.
Procedure
You have canceled a service request. The existing software service type loses its synchronization relationship with CentraSite and must be manually deleted in ARIS.
If multiple software service types are connected to a service type, the software service types managed by CentraSite are displayed in a dialog and the correct one can be selected. If multiple software service types are connected to a service type, but only one of the software service types is managed by CentraSite, it is automatically selected.