Use case: Plan and monitor corporate strategy

This use case shows you how to introduce a Balanced Scorecard and use it to plan and monitor your corporate strategy. It is represented graphically in the BSC procedure model.

Scenario

Perfect Bank wants to implement e-business to extend its consumer banking at the national level. It intends to support the planning and monitoring of this objective using a Balanced Scorecard. In a joint BSC workshop, the bank's board of management and the management team work together to define strategies, perspectives, objectives, cause-and-effect dependencies, KPIs and KPI sources, strategic initiatives and processes, KPI weighting, initiatives and processes, and organizational allocation.

The management has instructed you to represent the results of the workshop in ARIS Architect. You also have to evaluate the Balanced Scorecard and provide management with data on the achievement of objectives in a form that can be used as the basis for decision making.

Procedure

  1. Prepare a BSC project
  2. Define strategy and perspective
  3. Define corporate scorecard
  4. Create divisional scorecards
  5. Analyze processes and initiatives
  6. Perform planned-actual analysis
  7. Communicate Balanced Scorecard

You have evaluated the Balanced Scorecard and provided the management with data on the achievement of objectives.