Report: CXM - Analyze customer experience

Use

This report provides the answers to the following questions and provides a general overview:

The report provides various parameters allowing customizing without changing the report code.

Output

Generates the CMX_ANALYZE_CUSTOMER_EXPERIENCE.XML file. The Get a general overview document is stored in this subfolder: ARIS document storage/Dashboarding/<database name; default=United Motor Group>/CXM.

The report result is used as input for the CXM - Analyze customer experience data feed. This data feed is related to the Customer experience and Customer journey map dashboards.

Context

Database