Update service request

The actual execution of a service type (symbol: Business service) is software-assisted. You can update a service request while the request is being edited. You can define all of the properties the updated service request should have.

Procedure

  1. Log in to the database.
  2. Click ARIS > Explorer Explorer. The Explorer tab opens.
  3. Activate the Services tab bar.
  4. In the model or in the Navigation bar, click the service type with the Business service symbol for which you want to update the service request.
  5. Click Request new service Request new service > Update service request. The Service Configuration Wizard opens.
  6. Specify the relevant settings and click Finish.

A document is generated in PDF format, which is saved in CentraSite and contains the updated service requirements.

If multiple software service types are connected to a service type, the software service types managed by CentraSite are displayed in a dialog and the correct one can be selected. If multiple software service types are connected to a service type, but only one of the software service types is managed by CentraSite, it is automatically selected.