Use
This report uses an infographic to visualize how customers experience their interaction with the company during a customer journey and is intended to help identify customer satisfaction as well as customer issues.
The following information is evaluated and displayed:
The representation of the infographic is optimized for up to eight customer journey steps per model. If this number is exceeded, it can lead to representation problems.
In order for the report to be run and for it to deliver meaningful results, the following conditions must be met:
If models contain more than eight customer journey steps, a message is displayed. In this case the infographic that is output may lack clarity as a column is added for each customer journey step.
Context
Output format