Cancel service request

The actual execution of a service type (symbol: Business service) is software-assisted. You can cancel a service request while the request is being edited.

Procedure

  1. Log in to the database.
  2. Click ARIS > Explorer Explorer. The Explorer tab opens.
  3. Activate the Services tab bar.
  4. In the model or in the Navigation bar, click the service type with the Business service symbol for which you want to cancel the service request.
  5. Click Request new service Request new service > Cancel service request.

You have canceled a service request. The existing software service type loses its synchronization relationship with CentraSite and must be manually deleted in ARIS.

If multiple software service types are connected to a service type, the software service types managed by CentraSite are displayed in a dialog and the correct one can be selected. If multiple software service types are connected to a service type, but only one of the software service types is managed by CentraSite, it is automatically selected.