The actual execution of a service type (symbol: Business service) is software-assisted. You can update a service request while the request is being edited. You can define all of the properties the updated service request should have.
Procedure
A document is generated in PDF format, which is saved in CentraSite and contains the updated service requirements.
If multiple software service types are connected to a service type, the software service types managed by CentraSite are displayed in a dialog and the correct one can be selected. If multiple software service types are connected to a service type, but only one of the software service types is managed by CentraSite, it is automatically selected.