Back up tenant

Users with appropriate privileges can manually back up all data from tenants. They thus create a restore point. All information about the tenant is saved in a backup list. If you want to include the user statistics, the property User statistics in backup (com.aris.umc.user.statistics.backup) must be enabled in the configuration (see ARIS help: ARIS Administration > Configuration Configuration > User management > Security > Advanced settings).

Warning

To avoid data inconsistencies and possible data loss, you must not perform any of the following activities in parallel, neither manually nor scheduled:

- Deleting any Process Governance process instance, process version, or process

- Archiving Process Governance process instances

- Backup/restore tenant (containing Process Governance or ARIS document storage data)

Prerequisite

The default location for saving backup files was changed to a different folder on a physical drive to prevent that files stored in the default location are automatically deleted when you perform an update setup.

Procedure

  1. Click Tenants.
  2. At the end of the row for the tenant you want to back up, click More More > Backup. The Back up tenant dialog opens.
  3. Select the content to be included in the backup and enter a description for the backup version. This text makes it easier to select the relevant version when restoring the tenant.

    The Now option is enabled by default. It means that the backup is performed once after you have closed the dialog.

  4. Select another option if you want to define a backup schedule.
  5. Click OK. The tenant is backed up. During backup, the Backup in progress Backup in progress symbol is displayed in the Last backup column.

The selected content of the tenant was saved in the backup list if a Tenant backup complete check mark and timestamp appear in the Last backup column. The system administrator is informed by e-mail whether the action was completed successfully or whether warnings or errors occurred.

If a tenant backup containing Process Governance data takes a long time to complete, Process Governance downtime is likely to be long. To reduce Process Governance downtime while the backup is in process, you can set the Use snapshot-based backup mode property in the Process Governance configuration. For details, refer to the ARIS Connect online help (Manage ARIS Connect > Set up Process Governance > Valuable information >What infrastructure properties are available?)

You can restore the tenant with this data at any time.

See also

Create schedule