If you encounter a problem that you cannot solve and need to contact support, there are a number of guidelines (in addition to those set out in the preface) that should be followed to ensure your case is resolved as quickly as possible.

Firstly a full description of the problem and the conditions that resulted in its discovery along with any other information that may help in resolving the issue (Such as order ids, subscription information etc). Secondly the following files should be provided: