GS Requirements or Recommendations
Email Alerts: In the case where a Trade Acknowledgement and accompanying Trade Fill or Reject message are not received within 5 seconds, Goldman Sachs expects the client to contact them immediately using the following support email address: efx@gs.com.
This support inbox is manned 24 hrs a day 5.5 days a week, providing global support at all hours. The email sent should contain adequate information to identify the trade.
Reconnect Interval: GS recommends that the adapter reconnect interval is set between 15-20 seconds.