In the rare situation where licenses become invalid and not longer appear in the license administrator, and you are unable to contact technical support to resolve the issue (non-business hours, or weekend), a temporary 7 day license can be generated from http://www.connx.com/Emergency/Emergency.aspx
Locate a computer that does have internet access, and go to http://www.connx.com/Emergency/Emergency.aspx.
Supply the Serial Number, Company Name from the license certificate faxed or emailed as part of the CONNX package.
Supply the Hardware code that is reported in the CONNX License Administrator Dialog from the computer that does not have internet access.
Press Generate Temporary 7 day License.
Write down the Activation Code supplied.
On a CONNX client computer on which the CONNX Administrator component is installed,click Start, point to All Programs, point to CONNX Driver and then click CONNX License Administrator. The CONNX License Administrator window appears. The server name and port should be pre-populated with the correct CONNX license server, based on selections during installation. If the server name and port are not correct, enter the proper information. Press Connect.
Once connected to a license server, the Install or Update license from file button, Offline license activation button, View active license locks, and Update license button become enabled. Additionally, the hardware code of the license server (only required for off-line license activation) is displayed. If the computer running the license administrator has internet access, then proceed with online license activation by selecting either the Install or Update license from file button, or the Update license button.
Select the Offline license activation button.
Supply the serial number, activation code (code received from web page .. starts with AV-), and company name. Press Activate.
After several seconds, the License Installed/Updated Successfully window appears, confirming valid registration and activation.
To list all licenses currently
in use, in the CONNX License
Administrator window, click View
active license locks.
Close the CONNX License Administrator window, or conduct any additional license upgrade procedures, as required.