CONNX products can be installed only as licensed by CONNX Solutions. Software cannot be transferred from one computer to another or to another portion of your network before registration procedures are completed and without the written consent of CONNX Solutions.
This guide assumes that you are familiar with the operating procedures of your computer and with the Windows environment. For information about your file system and the MicrosoftÒ WindowsÒ environment, refer to the Windows documentation.
If you encounter problems with the installation or operation of CONNX, contact an authorized CONNX reseller or CONNX Technical Support as follows:
Telephone: (888) 930-2727 (For users with a Maintenance Support Contract.)
Telephone: (425) 519-6600 (For international inquiries.)
Fax for all users: (425) 519-6601
E-mail: support@connx.com
If you purchased CONNX through a value-added reseller (VAR), please contact them for support.
CONNX technical support personnel are available Monday through Friday, between 6:00 a.m. and 5:00 p.m., Pacific Time. If you have questions regarding your maintenance support, see your CONNX contract for details.
It is important that you register your copy of CONNX either by completing the registration card supplied with the CONNX CD-ROM or by visiting the CONNX Web site at www.connx.com
Proper registration ensures receipt of Service Pack notices, tips and hints for CONNX operation, related CONNX information, and uninterrupted technical support.
Adabas SQL Gateway users:
Product support and technical assistance for the Adabas SQL Gateway (CONNX for Adabas) are available through your local Software AG Regional Support Center, Software AG´s ServLine24, or your Software AG Account Manager.
Access to ServLine24 can be found at the following addresses:
https://empower.softwareag.com/default.asp
Adabas SQL Gateway support can also be reached via e-mail at support@softwareag.com.
Trial copies and pre-release versions are covered by separate contracts. Please contact your Software AG Account Manager for more information.