The update installation setup is available for ARIS 10 servers that have been installed by a setup program. So each ARIS server is installed on one machine (single-node installation).
Locally installed ARIS Clients can be updated as described in the ARIS Client Installation Guide.
The ARIS Risk & Compliance Manager server update procedure is described in the ARIS Risk & Compliance Manager Installation Guide.
On Linux systems you must first update ARIS Cloud Controller (ACC) and ARIS Agent. Then perform an update setup.
The default tenant will be updated and migrated automatically. All other tenant's system databases must be updated manually to get the most current script and method update.
To update customized installations, for example, multi-node systems, when an ARIS installations spans across several computers, please contact your local Software AG sales organization.
When you update or uninstall ARIS by an ARIS setup, the current installation will automatically be backed up. This process takes additional time and requires additional disk space while the setup is running. Make sure that the size of the free disk space is at least 15 GB larger than the folder size of the working directories <ARIS installation path>\server\bin\work (Windows®) or /home/ARIS10/cloudagent/work (Linux). The update will fail if there is insufficient free disk space. If the update process fails, all ARIS components will be rolled back automatically.
If you use an external database management system backup these systems before running an update setup. In case of a failed update you will be able to restore the external database systems, too.
Before updating backup all tenant's data (see: ARIS Cloud Controller Command-Line Tool.pdf) and read the ARIS Release Notes.pdf for last-minute information which couldn't be included in this document anymore. Documents can be installed locally (see ARIS Client Installation Guide), downloaded from Empower, where a login is required, or downloaded from the ARIS Download Center.
Restrictions
If you have customized your ARIS Publisher Server manually by modifying XML and CFG files these modifications will be lost.
Save modified configuration files locally and document your modifications. After an update installation you can easily compare your saved file and copy the modified line into the updated configuration file.
In the broken URL the /connect/ entry is missing, for example:
/static/help/{locale}/handling/ca/index.htm#52910.htm
Add /connect/. The URL must look like in this example: