Web export users can send feedback to process managers with the Contact [Process manager] function in the Explorer module. By default, the address specified for the current user is used here.
In order to use the e-mail address specified in the Person responsible model attribute, please do the following:
Prerequisite
Make sure that the Person responsible model attribute is specified for each process with the correct e-mail address.
Procedure
file <ARIS installation path>/server/bin/work/work_businesspublisher_<s, m or l>/base/webapps/businesspublisher/layouts/default/config/layout.cfg.xml.
<attr feedbackAttributeNr="-1"
Warning
When performing an update setup all modifications made manually in CFG or XML files will be lost.
If you use a user-defined attribute type to specify the e-mail address of a process manager, we recommend that you define it independent of the language. This ensures that an e-mail address is automatically entered in all languages. Please enter the GUID instead of the attribute type number for user-defined attribute types. The GUID is displayed on the properties page of the attribute type (Administration tab > Conventions > Method > Attribute types).